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About Charente Property Care

Local, Reliable, and Easy to Reach

Charente Property Care was started to solve a problem a lot of second-home owners here run into: finding someone local, trustworthy, and easy to actually get hold of. We're based in the Montmoreau area, we speak English, and we treat every property like it's the only one we look after.

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We're Steve & Nina, and we started Charente Property Care after moving to the region in 2025. We know how hard it is to keep a second home running smoothly from a distance - so we built the kind of local, reliable service you need.

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FAQ

What areas do you cover?

We cover holiday homes and second homes within a 30-minute drive of Montmoreau, including Aubeterre-sur-Dronne, Chalais, Barbezieux-Saint-Hilaire, Blanzac and Villebois-Lavalette. If you're just outside this area, get in touch anyway - we're often able to stretch further for the right property.

Do you charge booking or commission fees?

No. We charge only for the services we provide - cleaning, laundry, garden maintenance and property management. There are no booking fees, no commission, and no charges tied to your bookings or letting platform.

How do I get a key to you?

You can hand us a key in person, arrange a secure lockbox at the property, or post one to us if you're not local. Once we hold a key, it's kept securely and used only for scheduled visits or agreed callouts.

Can I book a one-off deep clean without a regular contract?

Yes. One-off deep cleans, whether for a season opening, closing, or a specific occasion, don't require any ongoing commitment - just get in touch with your dates and we'll confirm availability.

What happens if a guest reports a problem while I'm not in France?

We act as your local point of contact and can respond directly, assess the issue, and coordinate a tradesperson if needed. We'll always confirm with you before any work beyond routine, agreed tasks goes ahead.

Do you provide your own cleaning products and equipment?

Yes, we bring our own cleaning products and equipment as standard, so there's nothing you need to supply or leave at the property.

Is laundry included in the cleaning price?

Laundry is priced separately from the changeover clean, so you only pay for the linen and towel sets actually used - see our pricing page for current rates.

How far in advance do I need to book a changeover?

 We recommend at soon as you get the booking you request our services. We do our best to accommodate short-notice bookings - get in touch and we'll confirm availability.

Can you manage the property year-round, even when it's not being let?

Yes. Many owners keep us on for key holding, garden maintenance and periodic property checks through the quieter months, even when the property isn't actively being let.

Do you speak English and French?

Yes, we're fully comfortable communicating in both English and French, which makes us equally easy to work with whether you're a British, Dutch, or French owner.